Great customer service
A couple days after getting this necklace the chain snapped, I pulled the collar of my shirt away from my neck and caught the necklace causing it to break. So sad. I emailed customer service and within an hour I heard back with detailed instructions on how to send my necklace back (including the paid label). The woman who help me was so sweet and prompt and made sure everything during the return process went smoothly. They sent out a new necklace as soon as they received my broken one!