ORDERING

CONTACT US: HELLO@ATOMANDMATTER.COM

WHERE TO SHOP +

Atom&Matter is sold exclusively at atommatter.com.

PROCESSING TIMES +

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed. Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.

Certain products may have longer processing times. These will be noted on the product and cart pages.

INTERNATIONAL +

For more information about international shopping, click here.

ORDER TRACKING +

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.

Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

TAXES +

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.

PAYMENT OPTIONS +

Credit Cards
We accept Visa, MasterCard, American Express, and Discover cards. Payment is taken once your order has been shipped (excluding pre-orders).

PayPal
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to atommatter.com.

Amazon Pay
When selecting this option at checkout, you will be directed to the Amazon site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to atommatter.com.

UPDATING ORDERS +

If your order has not been shipped, please reach out to the DreamTeam at hello@atomandmatter with your order number. Unfortunately, we are unable to cancel or amend orders once they have been shipped.

If you'd like to add another item to your order, please place a new order for the item.

ORDER CANCELLATIONS +

If your order has not been shipped, please reach out to the DreamTeam at hello@atomandmatter with your order number. Unfortunately, we are unable to cancel or amend orders once they have been shipped.

It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item.

To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.

CHANGING SHIPPING ADDRESS +

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.